The client record, complete on day one.
Onboarding a client properly is the part that gets done twice when the system does not hold it: the identification check, the engagement terms, the documents you need from them. Here it is one checklist per client, on the record.
One record, from first contact onwards
Identification checks with dates
What was checked, when, and by whom — held against the client so the answer exists before anyone asks for it.
Documents collected, not chased
The client is asked for what is missing through the portal, and the record shows what has arrived and what is outstanding.
Engagement terms agreed in writing
The engagement letter is sent for signature, and the signed version is filed against the client and the matter.
Why firms care
- You can show what you checked. Anti-money-laundering and identification records are on the client file with the date they were made, not in a drawer.
- Onboarding finishes. Missing documents and unsigned terms are a visible list, so a client is not accidentally taken on half-complete.
- Referrals and intermediaries are attributed. Where a client came from is recorded, which makes business development a fact rather than a guess.
- A client belongs to the firm, not to a laptop. When a fee-earner leaves, the client record, the checks and the documents stay with the firm.
Identity verification services vary by country and are confirmed for your firm at the demonstration. Assessing risk and making any statutory report remain the firm’s obligations, as they should.
Taking on a new client
Enquiry becomes a client
The record is created from the enquiry, carrying the contact details, the source and any conflict check already done.
Identification recorded
The check is run and its result, date and reference are recorded against the client.
Terms sent for signature
The engagement letter goes out from a template and comes back signed into the file — before work starts in earnest.
Documents requested
Outstanding items are requested through the portal, and the record shows what is still missing and who is waiting on it.
Onboard a client in the demo
We will take an enquiry through identification, terms and document collection while you watch — no slides.