Long-form, for the people who have to justify the decision.
Papers written for procurement, IT and the managing partner: principles, questions to ask, and what to put in writing. No product tour, no feature list, no invented statistics.
01
2026
Separated by design: what to ask before your client files share a database
Four separation models explained in plain language, what each one does and does not protect against, a ten-point test you can run in a week, and the contract terms that turn an assurance into something enforceable. Includes our own honest limits.
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2026
EDITION
The State of Legal Practice Management 2026
Five findings from watching firms evaluate and adopt practice software — including the two systems of record most firms are quietly running, and the procurement questions nobody tests. Method and limitations stated up front.
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02
2026
The trust ledger test: eight questions for any practice system
What a faithful client-money ledger must do, eight diagnostic questions with red flags, a half-day test you can run with your own bank statement, and the six contract terms that turn a ledger into evidence. Includes the limits of our own implementation.
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03
2026
Managed or self-hosted? A decision framework for firms
Every operational obligation itemised with indicative hours, a cost model that includes the work nobody invoices, eight decision criteria, the four hybrid patterns in between, a five-question decision tree, and the mistakes firms make.
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PREPARATION
04
The recording problem: where billable time actually goes
Findings from the third of firms that measure recovery properly: the seven points at which recorded time diverges from worked time, how to instrument each one honestly, and why rounding policy is a distraction from the real cause.
Publishing next quarter — subscribe to be told
Rules we hold ourselves to
- Method stated, limitations stated. If we did not measure something, we say so rather than imply it.
- Verifiable elsewhere. Our claims point at source code, a public runbook or a live instance you can open yourself.
- No adjectives doing the work of facts. Practical specifics, or nothing.
- Usable without us. A paper should still be useful to a firm that chooses somebody else — and several will.
Want a paper on something specific?
Tell us the question your firm is stuck on — trust reconciliation, migration risk, portal adoption, operating costs. If it is a real question, it is worth a paper.